Help

The most common questions. If yours isn't here, write to us and we'll get back to you as soon as we can.

I've forgotten my password

1. On the sign-in screen, tap Forgot your password?
2. Enter your account email. We'll send you a 6-digit code that's valid for 15 minutes.
3. Enter the code and choose a new password.

If it doesn't arrive, check your spam folder or ask for another code.

My kid wants to use their own phone or tablet

1. Install HomeOdyssey on their phone or tablet.
2. On your phone, open their profile in your home's members and ask for the code to connect their device.
3. On their device, tap I'm a kid: I have a code and enter it. It works once, for 30 minutes.

If they don't have a phone, they can use yours: tap Switch at the top and pick your kid. To go back, tap Grown-up mode and use your fingerprint, your phone PIN or your password.

I want another adult to join our home

1. In Profile, create an invitation code. It works once, within 24 hours.
2. The other adult installs HomeOdyssey, creates their account and chooses I have an invite code.

My kid has forgotten their PIN

An adult can change it from the kid's profile, under Edit name, avatar or PIN.

I'm not getting notifications

Check that HomeOdyssey has notification permission in your phone's settings and that battery saving isn't closing it.

HomeOdyssey Plus subscription

• Plus covers the whole home: if one adult pays, everyone in the home gets it.
• If you change phones, sign in with your account and tap Restore purchases on the Plus screen.
• To cancel: in Google Play, Payments & subscriptions › Subscriptions, at least 24 hours before it renews. On iPhone, in Settings › your name › Subscriptions.
• If someone gave you a Plus code, redeem it in Profile › Have a code?

Deleting your account

In the app, Profile › Delete my account. Full details are on how to delete your account and in the privacy policy.